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24-Hour Crisis Line


The Montgomery Area Family Violence Program, Inc. (Family Sunshine Center) is an equal opportunity and affirmative action employer and does not discriminate on the basis of sex, race, color, religion, national origin, age, veteran status, disability, or any other legally protected status.

Please send resumes to:

Personnel Director

P.O. Box 5160

Montgomery, AL 36103

or email broosendaal@familysunshine.org

Applications will not be accepted after the listed closing date.


Senior Case Manager


The Senior Case Manager will supervise support staff and oversee assessments, determine eligibility, assist in developing individualized case plans, link families with community-based housing and service resources, manage financial assistance funds (security deposit, rental assistance) along with case management services in conjunction with community partners. Provide supportive services and service plans with Exodus TH families.


  • Assign Junior Case Managers to families to implement service plan, and monitor service delivery to ensure that the client, family, and service providers are engaged in activities related to the case plan; evaluate completion of services.
  • Provide a full range of case management services to shelter and Exodus residents, including crisis management, case options counseling, education about the dynamics of domestic violence and sexual assault, information about and referrals to community organizations.
  • Supervise Shelter Junior Case Managers, Social Worker Case Aide, Follow-up Case Manager, Child Advocates, interns and direct service volunteers.
  • Coordinate and participate in bi-weekly case review sessions with other key shelter staff.
  • Maintain casework system and files, including entering hotline calls into data management system and providing statistical data and other information as needed by the Residential Supervisor, Program Director, Executive Director and other staff.
  • Monitor financial assistance program and approve payment of expenditures.
  • Maintain a supportive atmosphere in shelter and at Exodus.
  • Enforce shelter policies, including ensuring chores schedules are completed.
  • Provide advocacy on client’s behalf and educate self on issues and new programs available for homeless and low-income people.
  • Provide guidance to clients in personal budgeting and monitor spending patterns as needed; assist family in gaining access to essential resources for low-income people.
  • Serve as Professional Back-up (on-call rotation).
  • Supervise client follow-up program including contact with former shelter residents.
  • Conduct or assist staff in conducting intakes, including reviewing required paperwork with new clients, and giving client orientation. Also, answering phones and doors, and handling crisis calls and other duties to maintain efficient residential services.
  • Determines, schedules, implements and evaluates workshops of interest to the clients (at least four support groups and eight other group meetings per month).
  • Maintain knowledge and assists Residential Supervisor in coordinating related program grants and reporting requirements.
  • Perform other duties as assigned.


  • Bachelor’s degree in social work other social services field with at least three (3) years of experience in social service field; supervisory experience preferred. 

Knowledge, Skills and Abilities

  • Ability to maintain poise and self-control in critical and high intensity crisis situations;
  • Ability to communicate with and be sensitive to the needs of people of various backgrounds;
  • Knowledge of trauma-informed best practices;
  • Motivational interviewing skills;
  • Ability to determine and prioritize appropriate victim services;
  • Exhibits excellent interpersonal and leadership skills;
  • Knowledge of current social and economic problems and the way these problems affect families and individuals;
  • Ability to identify and use community resources;
  • Ability to focus and prioritize multiple projects simultaneously and meet deadlines;
  • Ability to develop and maintain effective working relationships with other agencies and to be cooperative in managing referrals;
  • Makes good use of time and acts professionally and responsibly in all work areas;
  • Exhibits strong verbal and written communication skills;
  • Strong computer skills in current Microsoft applications to include Outlook, Word, Excel, PPT, and Publisher.

Travel Requirements:

  • Ability to travel to regional and national conferences as needed.
  • Reliable car and valid Alabama driver's license and automobile insurance required.

Physical Demands

  • Ability to climb stairs and lift light boxes and materials as needed. 




Provides facility coverage to ensure security of clients and shelter.  Admits and discharges clients. Completes forms, checks rooms, and completes exit interviews.  Answers the crisis line, assesses emergency status of callers and makes appropriate referrals.  Monitors completion of household chores.  Assures all food items are available for meals and snacks.  Completes initial intake for new clients.  Issues needed supplies.  Assists in keeping closets organized.  Provides clients with empathetic listening to increase client’s self-awareness, reduce dependency and improve self-esteem. High school diploma and experience in a residential facility and/or social service agency.    




Student interns are placed at the Family Sunshine Center through partnerships with area universities and colleges. Internships are available on a limited basis. While interns typically are studying social work, counseling, marriage and family therapy, and psychology, other programs are considered. The application process is the same as for general volunteers. Please apply early because slots fill up quickly. Please contact our Volunteer Coordinator at 206-2128 or via EMAIL









PO Box 5160, Montgomery, Alabama 36103-5160      334.206.2100